This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
When you use our website or book a cab, we may collect the following information:
- Full name
- Mobile number
- Email address
- Pickup and drop-off locations
- Travel date and time
- Booking details
- Payment and transaction information
- Information provided when contacting customer support
- Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your information to:
- Process and confirm cab bookings
- Contact you regarding your booking
- Provide pickup and drop-off services
- Process payments and issue invoices
- Respond to customer enquiries and support requests
- Send important service-related notifications
- Improve our website and services
- Prevent fraudulent or unauthorized activities
- Comply with applicable laws and legal requirements
If you provide consent, we may also use your contact information to send promotional offers, discounts, and service updates.
3. Location Information
To provide transportation services, we may collect pickup and drop-off location information that you enter during a booking.
We may use this information to:
- Arrange your cab
- Help the driver reach the pickup location
- Calculate fares or estimated travel details
- Provide a better transportation experience
We do not use location information for purposes unrelated to providing our services without appropriate permission or legal basis.
4. Payment Information
Payments may be processed through third-party payment providers. We may not directly store complete payment card or banking information on our servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
5. Sharing of Information
We may share necessary information with:
- Cab drivers or transportation partners responsible for fulfilling your booking
- Payment service providers
- Technology and hosting service providers
- Customer support providers
- Government authorities or law-enforcement agencies when legally required
We do not sell your personal information to third parties for their independent marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies may help us:
- Remember preferences
- Maintain booking sessions
- Improve website performance
- Understand website traffic
- Provide relevant website features
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it.
9. Third-Party Services and Links
Our website may contain links to third-party websites, payment services, maps, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children’s Privacy
Our services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
To exercise applicable rights, contact us using the details provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised “Last Updated” date.